Sales Executive
Role Overview
Sales Executive role promoting hotel business and building relationships with local market clients and partners.
Reports to the Director of Sales, General Manager, and EAM in the General Manager's absence.
Key Skills for This Role
Full Job Posting
Job Description
Sales Executive role promoting hotel business and building relationships with local market clients and partners.
Reports to the Director of Sales, General Manager, and EAM in the General Manager's absence.
Primary Sales Responsibilities
- Attend daily morning sales meetings.
- Call local agents, companies, organizations, and airlines.
- Contact clients and develop business leads.
- Document all client contacts and submit daily call reports.
- Forward relevant confirmations for secured business to clients.
- Develop new business from local agents, companies, organizations, and airlines.
- Schedule sales blitzes to local companies and airlines to promote the hotel.
- Advise management on sales effort progress and bookings.
- Review sales and marketing standards and policies and recommend improvements.
Administrative and Team Responsibilities
- Appraise sales employees under supervision and initiate corrective measures for deficiencies.
- Provide administrative supervision, including personnel requisitions, discipline, promotion, training, leave, and overtime approvals.
- Ensure subordinates complete assigned work on time and to hotel expectations.
- Recommend corrective action for unfavorable job-standard and budget variances.
- Plan manpower coverage according to business volume.
- Maintain two-way communication with related departments.
- Attend assigned briefings and departmental meetings and meet deadlines.
- Identify and solve problems professionally and assist others to maintain smooth operations.
Technical and Commercial Responsibilities
- Understand departmental roles and policies and guide others in performing their work.
- Maintain product quality, presentation, and company service standards.
- Support employees when required and maintain grooming standards.
- Promote environmental programs, recycling, waste reduction, and careful use of resources.
- Approve requisition points and par stock for department products.
- Communicate effectively with guests, clients, business partners, and staff.
- Promote the hotel's image and business through community projects and activities.
Job Requirements
- Bachelor's degree in Business Administration, Marketing, or a relevant discipline.
- At least 2–3 years of sales experience in a similar capacity.
- Good written and spoken English communication skills.
- Result-oriented attitude, positive approach to challenges, and drive to excel.
- Professional disposition with excellent communication and interpersonal skills.
Additional Expectations
Represent Dusit's brand and values and deliver an exceptional guest experience.
Participate in required training and continuous learning through an individual development plan.
Maintain confidentiality and secure storage of intellectual property, databases, hotel, customer, and staff information.
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