Sales Engineer Hydraulics Services
Skills
About This Role
Overview
- Identify and contact new and existing customers to understand hydraulic service and system requirements.
- Develop service sales opportunities related to pumps, valves, cylinders, seals, chroming, honing, troubleshooting, and spare parts.
- Manage assigned accounts through regular site visits and continuous follow-ups.
- Prepare service action plans and visit schedules aligned with assigned service sales targets and KPIs.
- Prepare, present, and follow up on technical service proposals, quotations, and service agreements.
- Promote and sell hydraulic aftermarket services including maintenance, repair, troubleshooting, and spare parts supply.
- Assess hydraulic system performance and recommend corrective and preventive maintenance solutions.
- Coordinate with service technicians and supply chain teams to define scope of work, timelines, and material availability.
- Respond to customer inquiries regarding pricing, service timelines, availability, and payment terms.
- Build and maintain strong long-term customer relationships and service contracts.
- Handle customer complaints related to system performance or service execution and coordinate resolutions internally.
- Submit quotations, invoices, service reports, and all required service documentation to customers.
- Follow up on payment collection in coordination with the finance department and in line with company policies.
- Share market intelligence, customer feedback, and service improvement opportunities with management.
- Submit daily visit reports and periodic service sales and performance reports.
- Achieve assigned service sales targets and KPIs under a commission-based structure.
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