Sales Coordinator - Pipes & Fittings

Overview

Dubai

Key Responsibilities

• Act as primary coordinator for sales activities related to pipes, fittings, valves and associated accessories; support sales executives in managing client enquiries and quotations.
• Prepare and issue commercial quotations, pro forma invoices and order acknowledgements in coordination with sales and pricing teams.
• Process customer orders accurately in the ERP/CRM system; follow up on approvals, credit checks and contract terms to ensure timely order confirmation.
• Coordinate with procurement, warehouse and logistics to ensure product availability, allocation, dispatch and delivery schedules are met.
• Monitor order status and communicate updates to customers and internal stakeholders; proactively resolve discrepancies or delays.
• Maintain and update customer records, price lists, product catalogues and sales documentation; assist with periodic reporting and sales performance metrics.
• Support the sales team with preparation of tender submissions, BOQs and technical-commercial clarifications as required.
• Handle customer queries and complaints professionally; escalate complex issues to the sales manager and coordinate corrective actions.
• Assist with invoicing, credit notes and reconciliation of accounts in coordination with the finance team.
• Participate in continuous improvement initiatives to streamline sales processes, improve order fulfilment and enhance customer experience.

Skills & Competencies

• Organisation: Strong ability to prioritise tasks, manage multiple orders and meet deadlines in a fast-paced environment.
• Communication: Clear written and verbal communication for customer-facing interactions and cross-functional coordination.
• Commercial awareness: Understanding of pricing, terms of sale, delivery and basic commercial controls relevant to supply of pipes and fittings.
• IT proficiency: Comfortable using MS Office (Excel, Word, Outlook) and experience with CRM/ERP systems; familiarity with inventory systems is an advantage.
• Attention to detail: Accurate data entry, documentation and follow-up to prevent order errors and ensure contractual compliance.
• Customer service: Customer-focused mindset with the ability to manage enquiries and build positive relationships.
• Problem solving: Practical approach to resolving order, delivery and invoicing issues promptly.
• Ability to work collaboratively with sales, operations, procurement and finance teams.

Requirements

• Diploma or Bachelor’s Degree in Business, Supply Chain, Engineering or a related discipline preferred.
• Minimum 2–4 years’ experience in a sales coordination, customer service or commercial support role, ideally within pipes, fittings, plumbing or building materials distribution.
• Experience with ERP/CRM systems and order management processes.
• Strong numerical skills and familiarity with basic commercial documents (quotations, invoices, delivery notes, credit notes).