Sales Coordinator | Al-Futtaim Automotive - BYD | KSA

Job Requisition ID: 177861

Overview

Sales Operations Support

• Coordinate daily showroom sales activities and provide structured administrative support to Sales Consultants and the Sales Manager
• Prepare quotations, sales orders, proforma invoices, and delivery documentation accurately and on time
• Maintain a real-time view of vehicle availability, stock allocation, and pipeline status in coordination with the inventory team
• Track booking-to-delivery cycle times and proactively resolve bottlenecks impacting customer handover

Customer Journey & CRM Management

• Update and maintain customer records, lead status, and sales pipeline data within the CRM system
• Follow up on customer inquiries, bookings, test drive schedules, and pending documentation
• Ensure customer information is accurate, complete, and compliant with internal data standards
• Support customer communication across the sales lifecycle, ensuring a premium showroom experience

Cross-Functional Coordination

• Liaise with Finance teams on payment confirmations, deal approvals, and documentation closure
• Coordinate with Registration, Insurance, and Logistics teams to ensure timely and compliant vehicle delivery
• Work closely with Aftersales and PDI teams to align vehicle readiness with customer handover schedules
• Act as the primary point of coordination between the Sales floor and back-office support functions

Reporting & Analytics

• Prepare daily, weekly, and monthly sales reports including bookings, deliveries, stock status, and target tracking
• Support the Sales Manager with forecasting inputs, dashboard updates, and ad hoc commercial reports
• Maintain accuracy of CRM and ERP data to ensure reliable reporting and management visibility
• Track KPIs related to documentation turnaround, delivery timelines, and pipeline conversion

Compliance & Governance

• Ensure all sales transactions comply with Al-Futtaim policies, brand standards, and KSA automotive regulations
• Maintain proper documentation, audit readiness, and adherence to internal control requirements
• Support showroom compliance during internal audits and brand inspections

Showroom & Campaign Support

• Assist in the execution of promotional campaigns, showroom events, and customer engagement activities
• Coordinate logistics for product launches, test drive events, and seasonal sales activations
• Support the team in preparing customer-facing materials and ensuring showroom readiness

Required Skills to Be Successful

• Strong organizational and multitasking ability with the discipline to manage high transaction volumes
• Excellent communication and interpersonal skills for engaging customers and internal stakeholders
• High attention to detail and accuracy in documentation and data entry
• Strong coordination skills across Finance, Logistics, Registration, and Aftersales functions
• Proficiency in Microsoft Excel, Word, and PowerPoint, with strong reporting capability
• Customer-focused mindset with a problem-solving and ownership-driven approach
• Ability to perform under pressure, meet deadlines, and support month-end closing cycles

What Qualifies You for the Role

• Bachelor’s degree in business administration, Sales, Marketing, or a related field
• Diploma holders with strong automotive sales coordination experience will also be considered
• 1 to 4 years of experience in sales coordination, sales support, or dealership operations
• Prior experience within the automotive industry is highly preferred
• Hands-on experience with CRM systems, ERP platforms (SAP / Oracle / Autoline / Kerridge or equivalent), and sales reporting tools
• Familiarity with KSA vehicle registration, insurance, and delivery processes is an advantage
• Knowledge of automotive finance and insurance coordination is a plus