Sales Associate
Skills
About This Role
Overview
Meet and greet customer in a friendly manner and ascertain their needs and requirements.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions to queries about the store or the merchandise.
Place special orders for customers or call other stores to find desired items.
Help customers try on or fit merchandise.
Prepare merchandise for purchase and escorting the customer along with the merchandise to the cashier for payment.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Ensure display shelves are adequately stocked and merchandised per brand specific guidelines.
Replenish shelves as per the policies and procedures in a timely and efficient manner.
Ensure all items on the shelves are tagged and correctly priced.
Report observations to the Showroom Supervisor or Manager regarding outdated product, unbalanced stock, out-of-stock situations and point of purchase requirements (to include competitive products).
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
Ensures that the shop floor and shelves are always kept clean and tidy.
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