Sales Agent (Merchant Acquiring)
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Key skills for this role
About the Role
Hiring Sales Agent (Merchant Acquiring) Key Responsibilities: Capitalize on Merchants Acquiring sales efforts based on the merchant profiles/needs, in close coordination with the respective internal stakeholders.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Capitalize on Merchants Acquiring sales efforts based on the merchant profiles/needs, in close coordination with the respective internal stakeholders.
- Promptly solve / route complex merchants’ feedback/complaints / disputes/ other actionable data to the relevant internal/external stakeholders for timey resolution and in maximizing satisfaction.
- Ensure delivery of consistent customer service experience / service delivery to the assigned merchants, within the parameters set by the Bank.
- Provide necessary support in surveys and customer/prospect visits / other viable means to ascertain needs on value proposition, requirements, and gaps in the respective market segment in terms of the product assigned.
- Engage in continuous monitoring /identification / analysis / reporting of competitive insights for leveraging the sales channel opportunities/ business enhancement efforts.
- Prepare data for MIS reports, business reviews and market analysis purposes
- Achieve sales targets pertaining to Merchants Acquiring, ensuring all performance standards are met, in terms of the business targets, controls, compliance, and quality standards.
- Contribute towards process streamlining / improvement, and quality enhancement initiatives across the section, to enhance service delivery and experience.
- Assist in the implementation of efficient client retention / anti-attrition strategies, in support of the sales efforts targeted at merchant client segment.
Requirements
- Minimum 3 years of experience in similar role in Qatar
- Bachelor's degree or equivalent.
Application Question(s)
- What is your notice period?
- What is your current salary?
- What is your expected salary?
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