SALES ADMINISTRATOR

Main Accountabilities

• Oversee back-office operations including data entry into designated software systems.
• Manage product receiving at stores, ensuring accuracy between physical items received and corresponding invoices.
• Address any discrepancies or issues with incorrectly received products in collaboration with Commercial Company Administration.
• Supervise store stock levels, storage management, and coordinate all inventory-related activities (cycle counts, quarterly inventories, annual audits).
• Conduct after-sales service tasks managing repairs, liaising with repair centers, organizing shipments for repairs, and maintaining communication flow regarding item repair status to ensure sales staff are well-informed.
• Handle tagging processes associated with all items from receipt to repricing.
• Serve as the point of contact for IT/system suppliers for hardware/software malfunctions or damages.
• Coordinate with suppliers regarding any store maintenance concerns and provide timely updates to the Store Manager.
• Purchase orders management (In Ivalua this will be enhanced; I am working on centralizing some of the PO s from the store level).
• Assist sales staff throughout the entire sales process from client reception to finalizing payments/packaging.
• Understand VAT processes and procedures relevant to sales operations.
• Assist with e-commerce related tasks including shipping coordination, product labeling, and packaging.
• Oversee administrative functions for Marketing events & exhibitions, ensuring that each event aligns with company standards and contributes to our reputation for excellence.
• Serve as the primary point of contact between exhibition management and the Middle East and Africa India (MEAI) team to ensure smooth communication and strategic cohesion.
• Functionally in charge of the admin team in store (coordinate admin workflow and supervision).
• Coordinate new admin processes to be implemented; referent for inventories, adjustments, inversions, mini stock counts
• The referent for any maintenance issue (he is already supporting us in this).
• The referent for any operation matter related to the store.
• The referent for the store suppliers.
• In charge of store schedule (supervised by management).
• In charge of back office stock management and allocation.
• After-sales products in-store supervision, organization, and flow.