Sales Account Manager
Role Overview
Develops new and potential accounts within an assigned territory for Fire Safety & Protection.
Consults on products and services and serves as the primary client contact for life-safety and security needs.
Key Skills for This Role
Full Job Posting
Role overview
Develops new and potential accounts within an assigned territory for Fire Safety & Protection.
Consults on products and services and serves as the primary client contact for life-safety and security needs.
Essential functions
- Build and maintain client relationships, act as the primary liaison, and respond to concerns.
- Identify opportunities to upsell and cross-sell fire alarms, intrusion detection, CCTV, access control, and other life-safety services.
- Create account plans, grow key accounts, meet sales targets and KPIs, and win new clients through service agreements, takeovers, and retrofits.
- Work with technical teams to provide suitable, compliant solutions, demonstrations, and technical guidance.
- Coordinate solution implementation with installation teams, ensuring delivery on time and within budget.
- Follow up on maintenance and service of existing systems.
- Monitor industry trends, product innovations, and competitors; prepare sales reports, client updates, and forecasts.
- Stay informed about applicable local, state, and federal regulations and standards, including NFPA, OSHA, and UL.
Required qualifications
- Bachelor’s degree in business, marketing, engineering, or a related field; equivalent life-safety or security industry experience is considered.
- 3+ years in sales, account management, or customer service in the life-safety, security, or related technical industry.
- Proven record of meeting or exceeding sales targets.
- Strong understanding of life-safety and security systems, including fire alarms, video surveillance, access control, and intrusion detection.
- Strong communication, negotiation, presentation, and problem-solving skills with attention to detail.
- Proficiency with CRM systems and Microsoft Office Suite.
Preferred qualifications
- Experience with fire protection systems, building codes, or security systems integrators is preferred.
- CFAA, NICET, ESA, or related life-safety and security certifications are preferred.
Travel and physical requirements
- Travel is required.
- The role includes prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Compensation
- Salary is commensurate with experience; no compensation cadence is specified.
Benefits and development
- Benefits listed for Canada include extended health care, dental, vision, disability coverage, life insurance, employee assistance, and RRSP matching.
- The company describes training, career growth, tuition reimbursement, and professional development opportunities.
About Fire Safety & Protection
FSP provides fire and life-safety solutions, including inspection, maintenance, repair, design, and installation of fire and security systems.
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