Sales Account Manager
Role Overview
Develop and manage existing and new customer relationships in an assigned territory.
Consult on life safety and security solutions, support customer satisfaction, achieve sales goals, and coordinate with internal teams to deliver compliant service.
Key Skills for This Role
Full Job Posting
Role overview
Develop and manage existing and new customer relationships in an assigned territory.
Consult on life safety and security solutions, support customer satisfaction, achieve sales goals, and coordinate with internal teams to deliver compliant service.
Account management and business development
- Build customer relationships by understanding life safety and security needs; develop account plans and identify opportunities across existing, new, and dormant accounts.
- Drive inspection renewals, service agreements, and system upgrades; act as the primary client contact and coordinate responsive service.
- Meet or exceed sales targets; demonstrate and provide guidance on fire alarms, video surveillance, access control, and intrusion detection.
- Coordinate installation, service, and design teams to complete projects on time, within budget, to customer satisfaction, and in compliance with customer and regulatory requirements.
Administration and reporting
- Update CRM records daily with activities, contacts, opportunities, and forecasts; respond promptly to leads and participate in scheduled lead-generation meetings.
- Track and report daily metrics, communicate customer and project changes in team huddles, and report sales activities, opportunities, and forecast revenue to senior management.
- Stay current on relevant life safety products, technologies, and regulations; perform other related duties as assigned.
Qualifications
- Bachelor's degree in business, Marketing, Engineering, or a related field, or equivalent industry experience.
- Two or more years of sales, account management, or customer service experience in life safety, fire protection, or security is preferred.
- Demonstrated success meeting or exceeding sales targets; strong communication, negotiation, problem-solving, and presentation skills.
- Proficiency with CRM tools and Microsoft Office Suite.
Physical requirements
- Must be able to travel and lift 15 pounds at times.
- The work includes prolonged periods sitting at a desk and using a computer.
Compensation and benefits
- Salary is described as commensurate with experience; no compensation cadence or amount is specified.
- Canada benefits listed include extended health care, dental, vision, disability coverage, life insurance, EAP, and RRSP matching.
- Tuition reimbursement and sales training are also described.
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