Sales Account Manager
Role Overview
Manage and grow strategic customer relationships across the MEA region.
The role focuses on customer retention, expansion opportunities, renewals, and customer satisfaction.
Engage business users and senior executives as a trusted customer advisor.
Key Skills for This Role
Full Job Posting
About SplashBI
SplashBI provides data reporting and analytics software for enterprise customers.
Its platform combines analytics, decision intelligence, conversational AI, semantic modeling, and enterprise data integration.
Opportunity
Manage and grow strategic customer relationships across the MEA region.
The role focuses on customer retention, expansion opportunities, renewals, and customer satisfaction.
Engage business users and senior executives as a trusted customer advisor.
Account management and growth
- Manage enterprise accounts across the GCC and maintain customer relationships.
- Drive onboarding, adoption, customer success, retention, and satisfaction.
- Identify upselling, cross-selling, and account expansion opportunities.
- Manage pipelines, forecasts, renewals, and commercial negotiations.
Customer advocacy and collaboration
- Resolve customer concerns and coordinate with internal teams to improve service delivery.
- Represent customer feedback through references, case studies, and events.
- Collaborate with sales, marketing, consulting, and support teams to drive regional growth.
- Track industry trends, competitors, and GCC market developments.
Qualifications
- Bachelor’s degree in business administration, information technology, computer science, or a related field.
- 7–10 years of experience in account management, enterprise software sales, customer success, or SaaS sales.
- Proven GCC enterprise account management experience and success meeting renewal, retention, and revenue growth targets.
- Experience with analytics, business intelligence, ERP, HCM, or enterprise software solutions.
- Knowledge of consultative selling and value-based account management; strong negotiation, presentation, communication, and commercial skills.
- Able to engage C-level executives and senior business leaders; proficient with CRM systems and pipeline management.
- Analytics or data management experience, Oracle, SAP, or Workday knowledge, or relevant industry exposure are listed as additional qualifications.
- Arabic language proficiency is advantageous.
Travel
- Travel across GCC countries may be required for customer meetings, events, and business reviews.
Career level and experience metadata
The description lists career level as Senior and experience ranges of 6–7 years and 8–9 years in its career metadata.
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