Rules Officer
Full Job Posting
About AFCA
The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.
AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.
Fairness feels good
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
Qualifications
- Qualifications & Sector Experience - Tertiary qualifications and/or experience in financial, legal, government, community, or dispute resolution sectors.
- Decision-Making & Problem Solving - Strong analytical skills with the ability to investigate issues, negotiate solutions, and make sound, accountable decisions.
- Communication & Customer Service - Excellent written and verbal communication, with the ability to explain complex concepts in plain English and engage effectively with diverse customers.
- Financial Services Knowledge - Basic understanding of financial products and AFCA’s complaint resolution process, with the ability to learn quickly.
- Work Ethic & Adaptability - Detail-oriented, self-motivated, and able to manage priorities in a fast-paced environment while meeting performance targets.
- Teamwork & Independence - Capable of working autonomously and collaboratively, with maturity and adaptability.
About AFCA
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