Instructional Design Consultant
Key Skills for This Role
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About AFCA
The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.
AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.
Fairness feels good
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
From 31 March 2027, consumers and small businesses can make a scam complaint to AFCA under the SPF following an internal dispute resolution process through the introduction of world first legislation to strengthen consumer protections.
Qualifications
- Proven experience in instructional design, learning design or training development.
- Strong knowledge of adult learning theory and instructional design approaches such as ADDIE, SAM or Agile Learning Design.
- Experience developing digital learning solutions and multimedia content.
- Strong stakeholder engagement and consultation skills.
- Excellent written, visual and verbal communication skills.
- The ability to manage multiple projects and competing priorities.
- Experience in financial services, government, regulated environments or large corporate organisations will be highly regarded.
About AFCA
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