Digital Product Owner
Full Job Posting
About AFCA
The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.
AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.
Fairness feels good
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
Qualifications
- Experience as a Product Owner, Digital Product Owner or similar digital product role, preferably across website and digital experience.
- Experience owning and prioritising product roadmaps and backlogs.
- A strong understanding of customer journeys, digital experience and user-centred product development.
- The ability to translate customer and business problems into clear requirements, priorities and outcomes.
- Experience working with multidisciplinary teams across technology, data, customer experience and operations.
- Confidence working in an Agile delivery environment.
- A data and evidence-led approach to product decisions and continuous improvement.
- Strong stakeholder engagement skills and the ability to bring people together around shared priorities.
- A genuine focus on accessibility, inclusion and creating better customer outcomes.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at AFCA
Forward Deployed Engineer, Scams
Melbourne, AUS
Rules Officer
Sydney, AUS
Finance Business Partner
Melbourne, AUS
First Nations Customer Service Officer – Expression of Interest
Sydney, AUS
First Nations Customer Service Officer – Expression of Interest
Melbourne, AUS
Rules Officer
Melbourne, AUS
Instructional Design Consultant
Melbourne, AUS
Instructional Design Consultant
Sydney, AUS