Room Service Order Taker

Overview

1. Guest Service & Order Management

• Answer In-Room Dining phone calls promptly and professionally, using approved M venpick telephone etiquette.
• Demonstrate extensive knowledge of the food menu, beverage lists, daily specials, and ingredients to provide upsells and tailored recommendations.
• Accurately record guest orders, dietary restrictions, and special requests in the POS system (e.g., Symphony/Sunsystems).
• Coordinate with the kitchen team to ensure precise preparation and strictly monitor delivery times to meet established internal service-time standards.

2. Delivery, Setup, and Clearance

• Inspect all trays and food trolleys prior to leaving the kitchen to ensure complete setup (correct cutlery, condiments, temperature control, and presentation).
• Deliver orders directly to guest rooms or private residences with a warm, respectful demeanor, adhering to privacy protocols.
• Explain the dishes upon serving and professionally manage the signing of bills or posting charges to guest rooms.
• Conduct regular floor sweeps and monitoring to promptly clear used trays and trolleys from guest corridors, maintaining the hotel s pristine presentation.

3. Food Safety, Hygiene & Compliance

• Strictly adhere to the hotel s internal Food Safety and Hygiene Standard Operating Procedures (SOPs) .
• Ensure full compliance with the Saudi Food and Drug Authority (SFDA) guidelines regarding food handling, temperature logging, and contamination prevention.
• Report any visual or quality anomalies in the food (such as foreign objects or improper washing) immediately to the Hygiene Department and Executive Chef before it leaves the kitchen.
• Maintain a valid Municipality Health Card and ensure immaculate personal grooming at all times.

4. Team Collaboration & Communication

• Participate in daily departmental shift briefings to stay updated on hotel occupancy, VIP arrivals, and menu changes.
• Utilize designated internal communication channels (e.g., WhatsApp groups or communication logbooks) to coordinate rapidly with supervisors regarding guest complaints or delayed orders.