Revenue Manager
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Key skills for this role
About the Role
Reports directly to the Cluster Director of Revenue Management of Accor Shared Service, the Revenue Manager is responsible for assisting in planning, developing and executing ov.
Key Skills for This Role
Responsibilities
- Monitor competitor availability and pricing daily using tools such as OTA Insight, Rate Gain, EzRMS
- Analyze booking patterns and market trends to facilitate future decisions
- Identify and propose hotel pricing strategy by market segment
- Prepare weekly 3 month forecasts for different revenue streams
- Prepare revenue month end reporting
- Participate in production of the hotel's annual budget and strategy plan
- Prepare weekly Revenue/Sales Strategy Meeting and distribute minutes
- Ensure timely formulation and circulation of revenue MIS reports
- Monitor and analyze daily, weekly, and monthly reports
- Monitor competitive environment including pricing and strategies
- Facilitate sales team with performance analysis of top accounts
- Suggest short and long term sale controls and strategies
Requirements
- Experience in revenue management, preferably in hospitality
- Strong analytical and data analysis skills
- Proficiency in revenue management systems such as OTA Insight, Rate Gain, EzRMS, and OPERA
- Ability to prepare forecasts and budgets
- Knowledge of distribution channels and pricing strategies
- Experience in training and developing team members
Full Job Posting
Job Overview
- Reports directly to the Cluster Director of Revenue Management of Accor Shared Service.
- Responsible for assisting in planning, developing and executing overall Revenue Performance cycle for the entire Pullman Dubai Creek City Centre Hotel & Residences.
Key Responsibilities
- Monitor competitor availability and pricing daily, using all available tools such as OTA Insight/ Rate Gain, EzRMS pace etc., and subsequently analyze & report actual performance versus competitive set.
- Ensure optimal use, and measure performance on all distribution channels, to ensure that fair market share is achieved if not surpassed.
- Carry out analysis of Booking Patterns & Market Trends and ensure that these are recorded to facilitate future decisions.
- Identify and propose the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre determined seasonality.
- Identify and propose tactical offers to generate incremental revenues.
- Prepare weekly 3 months forecast for different revenue streams by Market Segment/Day.
- Prepare revenue month end reporting.
- Actively participate in the production of the hotel's annual budget and to assist in the creation, update and evaluation of the hotel Strategy Plan.
- Prepare a weekly Revenue / Sales Strategy Meeting. Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan.
- Ensure timely formulation and circulation of revenue MIS reports required by Executive Office, Owner's office and Accor Regional office.
Data Analysis & Reporting
- Review and analyses daily, weekly and monthly reports as per the requirements from owning company and AccorHotels and the management.
- Communicates analysis with management team for necessary and required revenue management decisions to ensure that targets are met.
- Monitors and analyses room's inventory utilising Revenue Management systems and structure to maximise occupancies and increase revenue.
- Monitors competitive environment including pricing and strategies of competition as well as external variables such as city pressure and special events.
- Facilitate sales team with performance analysis of hotel's top producing accounts, and accordingly suggest variable and lucrative pricing proposal for contracting.
- Understands the dynamics of the local, regional and international political and economic environment and all demand generators.
Control & Strategies
- Suggest short and long term sale controls and strategies in coordination with Cluster Director of Revenue Management.
- Communicates controls and selling strategies with all concerned and ensure strict adherence and authorize any expectations.
- Responds to all group and MICE inquiries applying the selling strategies.
Support & Training
- Nurtures effective succession planning for Revenue and reservation team members.
- Assists in recruitment and training of new reservation team.
- Maximizes the usage of up selling and assist in up selling techniques.
- Works closely with other department to ensure the proper training of their team members in relations to the revenue management process.
System Maintenance
- Ensures booking of systems (rooms and MICE) are regularly maintained and updated thus maximizing the sales potential and data accuracy of reports.
- Monitors input of data with particular attention to rate controls and status options.
- Effectively retrieve statistical information.
- Ensures all existing and new rate codes are regularly reviewed and updates via TARs /OPERA.
- Ensures that all promotions / packages are properly loaded in all applicable systems.
- Ensures that rate parity is maintained across all distribution channels thus allowing maximum flexibility to capture all market buying patterns.
Employee Handling
- Instill the training philosophies of the company and work closely with the Director of Talent and Culture and Learning and Development Manager developing departmental trainers.
- Develop and assist with training activities focused on improving skills and knowledge.
- Assist in the building of an efficient team of Heartists through multi skilling, multi tasking and flexible scheduling.
- Conduct yearly performance appraisal and give Heartists regular feedback on their job performance.
- Support the departments in effective rostering.
- Ensure that all Heartists provide a courteous and professional service at all times.
- Project at all times a positive, motivated attitude and exercise self control.
Change Management
- Generates activity and seeks new challenges to improve work performance.
- Demonstrate an optimistic outlook.
- Encourages a culture of continuous personal and work related improvement through own actions and ensures learning from success & failures, guides and coaches staff.
- Passes on personal expertise and draws on the diverse backgrounds, skills & knowledge of people while defining & reinforcing standards and appropriate behavior.
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