Revenue Management Specialist

Role Purpose

Business & Sales Performance Analysis

• Own and analyze key business performance metrics including sales trends, order volume, and customer behavior.
• Identify key drivers of performance (traffic, conversion, basket size) and highlight actionable insights.
• Move beyond reporting by proactively identifying issues and opportunities.
• Provide clear, structured recommendations to support decision-making by leadership.

Delivery Business Management & Optimization

• Monitor and evaluate performance across delivery platforms (Talabat, Deliveroo, Noon, etc.)
• Analyze the full customer funnel including visibility, conversion, order value, and cancellations.
• Identify and recommend improvements in:
• · menu performance and assortment.
• · pricing and promotional effectiveness.
• · platform visibility and ranking.
• Work closely with operations teams to highlight performance gaps (e.g., availability, cancellations, service issues).
• Support the development of platform-specific growth strategies.
• Review and assess commercial terms and contracts with delivery platforms, highlighting risks and improvement areas.
• Act as the key liaison between the company and delivery platforms for performance discussions, issue resolution, and ongoing optimization.

Marketing Analytics & Insights

• Evaluate campaign and promotion performance across channels.
• Identify what drives customer acquisition, retention, and repeat behavior.
• Provide recommendations to optimize campaign effectiveness and return on investment.
• Support targeting, segmentation, and promotional strategy using data insights.

Data Management & Reporting

• Develop and maintain dashboards and reports to track key performance metrics.
• Ensure data accuracy and consistency across reports.
• Improve reporting structures to focus on actionable insights rather than data output.
• Drive enhancements in reporting processes, including proposing and implementing new tools or systems where needed.
• Evaluate current data and reporting setup, identifying gaps and opportunities for improvement.
• Work with internal or external stakeholders to streamline data workflows and improve accessibility of insights.
• Utilize tools such as Excel, Power BI, or similar to visualize and communicate insights effectively.

Cross-Functional Collaboration

• Partner with operations, marketing, and other key teams to improve overall business performance.
• Identify operational inefficiencies and support improvement initiatives using data.
• Provide insights that support better decision-making across functions, not limited to marketing.

Strategy & Decision Support

• Support the development of business strategies through data analysis and insights.
• Translate complex data into clear, concise business narratives.
• Conduct ad-hoc analysis to support key business questions and initiatives.
• Assist in evaluating new initiatives, campaigns, and growth opportunities.