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Returns Team Leader

Ninja
Dammam, KSA
Full-time
Mid · 3–5 years experience
Onsite
Discovered 2 weeks ago
WMS

Full Job Posting

Responsibilities:

  • Lead daily receiving and processing of returned products within the Central Warehouse.
  • Verify returned quantities, item details, condition, return reasons, and supporting documents.
  • Ensure returned products are correctly recorded in WMS/system records and maintain full traceability.
  • Investigate and resolve quantity, item, documentation, and inventory discrepancies with Stock Control and relevant teams.
  • Ensure returned products are properly segregated and classified based on condition and approved disposition.
  • Coordinate with Quality Assurance for product condition assessment when required.
  • Ensure damaged, expired, rejected, or non-conforming products are not returned to available stock without proper approval.
  • Coordinate products approved for restocking, supplier return, disposal, or other approved disposition .
  • Lead and allocate daily tasks based on return volumes, workload, and operational priorities.
  • Monitor team productivity, accuracy, attendance, and compliance with warehouse procedures and safety standards.
  • Maintain accurate return records and prepare daily/periodic operational reports.
  • Monitor return KPIs, identify recurring issues, and support process improvement initiatives .
  • Escalate significant return issues, quality concerns, or operational delays to the Inbound Manager.

Requirements

  • 3–5 years of relevant experience in warehouse operations, returns, inbound, inventory control, or a related field.
  • Relevant Warehouse, Inventory, Logistics, or Supply Chain certification is an advantage.
  • Previous Team Leader or operational coordination experience is preferred.
  • Strong knowledge of warehouse returns, receiving, product verification, and inventory movements .
  • Experience handling returned products and verifying quantity, condition, item details, and documentation .
  • Good understanding of inventory accuracy, stock discrepancies, and WMS transactions .
  • Knowledge of damaged stock, expiry control, product segregation, and disposition processes .
  • Experience using WMS and warehouse operational systems .
  • Strong leadership and ability to coordinate frontline warehouse teams and allocate daily workload.
  • Good problem-solving, communication, organization, and reporting skills .
  • Ability to work in a fast-paced, high-volume warehouse environment and support rotational shifts, weekends, or public holidays when required.

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