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IT Support Engineer

Ninja
Riyadh, KSA
Full-time
Entry
Onsite
Discovered 4 days ago
WindowsMicrosoft 365Google Workspace

Full Job Posting

Responsibilities

  • Provide onsite and remote technical support to employees across multiple locations.
  • Install, configure, and troubleshoot laptops, desktops, printers, barcode scanners, and other IT equipment.
  • Troubleshoot network connectivity issues, including Wi-Fi, LAN, and internet access.
  • Set up employee devices, email accounts, and access permissions according to company policies.
  • Support employee onboarding and offboarding, including equipment allocation and collection.
  • Log, prioritize, and resolve support tickets, escalating complex issues when needed.
  • Maintain accurate records of IT assets, equipment assignments, and technical documentation.
  • Coordinate with internal teams and vendors to resolve technical issues.
  • Follow company security policies and support device updates and endpoint protection.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
  • Hands-on experience in IT support, desktop support, or a similar role.
  • Good knowledge of Windows operating systems, computer hardware, and software troubleshooting.
  • Understanding of networking fundamentals and troubleshooting Wi-Fi, LAN, and internet connectivity issues.
  • Experience with Microsoft 365 or Google Workspace, including email setup and user account management.
  • Strong problem-solving, communication, and organizational skills.
  • Ability to prioritize tasks and resolve technical issues in a fast-paced environment.

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