Retail Training Specialist

Job Summary

Key Responsibilities

• Develop, update, and maintain training materials, curricula, e-learning modules, and job aids that reflect current product lines, promotions, sales processes, and company policies.
• Deliver engaging instructor-led training, workshops, and coaching sessions for store leaders and sales associates in classroom and store environments.
• Conduct new-hire onboarding and role-specific training to ensure consistent knowledge and capability across the retail network.
• Assess training effectiveness through evaluations, observations, assessments, and performance metrics; recommend and implement improvements to close performance gaps.
• Partner with store management and regional teams to identify learning needs, prioritize training initiatives, and support rollout of new products, processes, and promotions.
• Provide one-on-one coaching and mentoring to associates to improve sales techniques, customer service, product demonstration, and POS proficiency.
• Manage training schedules, track attendance and completion rates, and maintain accurate training records and reports.
• Support talent development initiatives by helping to identify high-potential employees and contributing to succession planning and career-pathing activities.
• Ensure all training content and delivery comply with company standards, brand guidelines, and local regulatory requirements.
• Participate in pilot programs and continuous improvement efforts to enhance learning delivery, instructional design, and learner engagement.

Required Qualifications

• Bachelor’s degree in Education, Human Resources, Business, or a related field preferred; equivalent experience considered.
• Minimum 2 years of experience in retail training, learning and development, or a comparable customer-facing training role, preferably within a retail environment.
• Experience developing training materials and delivering instructor-led and virtual training sessions.
• Legal authorization to work in the hiring country.

Required Skills

• Excellent verbal and written communication skills in Arabic and/or English; additional languages are an advantage.
• Strong facilitation, coaching, and presentation skills with the ability to engage diverse learner groups.
• Proven ability to assess learning needs, measure training effectiveness, and translate insights into actionable improvements.
• Comfortable using learning management systems (LMS), authoring tools, and virtual meeting platforms; proficiency with MS Office (PowerPoint, Excel, Word).
• Organized, detail-oriented, and able to manage multiple training projects and schedules across stores and regions.
• Strong interpersonal skills and a collaborative mindset to work effectively with store teams, operations, and HR partners.
• Ability to travel regionally and work flexible hours, including occasional evenings or weekends, to support store training needs.
• Our company is committed to creating an inclusive workplace.
• We welcome applications from all qualified candidates and will provide reasonable accommodations during the recruitment process upon request.