Retail Team Leader

Job Summary

Key Responsibilities

• **Team Leadership:**
• Delegate daily tasks, conduct product and service training, and performance-manage staff.
• Assist in creating staff schedules to match operational demands.
• **Sales & Customer Service:**
• Communicate sales targets to the team and drive performance to achieve or exceed goals.
• Deliver exceptional customer service on the shop floor and at the register, handling inquiries and escalations professionally.
• **Store Operations & Inventory:**
• Monitor shelf stock, maintain inventory levels, and ensure accurate pricing and promotional merchandising.
• Uphold all visual, quality, and health & safety standards.
• **Security & Compliance:**
• Enforce payment, exchange, and security policies.
• Maintain strict cash control, proactively prevent theft, and minimize stock loss.

Qualifications & Requirements

• **Education:**
• Minimum Diploma or equivalent.
• **Experience:**
• 3–5 years of retail experience, including a minimum of 3 years in a team lead or supervisory position.
• **Core Skills:**
• Proven leadership, analytical, and project management skills.
• Familiarity with inventory systems, storekeeping procedures, and basic accounting principles.
• **Technical Knowledge:**
• Proficient in computer software and hardware, with an enthusiastic approach to learning about retail products (toys, apparel, gaming, hardware, and software).
• **Languages:**
• Fluent in English.
• Proficiency in Arabic is a strong advantage.