Retail Team Leader

Overview

Key Responsibilities

• Ensure all pharmacy operations comply with UAE Health Authority regulations, company SOPs, and ethical pharmacy standards.
• Supervise accurate dispensing of prescriptions and ensure proper documentation, controlled drug registers, and record maintenance.
• Conduct regular audits, inventory checks, expiry management, and loss-prevention activities.
• Ensure compliance with temperature control, hygiene standards, waste disposal, and security of controlled substances.
• Coordinate with Health Authorities and attend inspections or meetings as required.
• Drive sales growth, prescription volume, gross profit, and achievement of budgeted targets.
• Analyze sales trends, stock movement, margins, forecasts, and competitor activities.
• Implement promotions, trade marketing activities, merchandising standards, and strategic item sales.
• Ensure optimal stock levels, zero stock-outs, no expired items, and accurate inventory records.
• Establish and enforce high standards of customer service in line with UAE pharmacy practice guidelines.
• Provide guidance to customers on medication usage, interactions, side effects, dosage, and storage when required.
• Ensure a professional, ethical, and culturally appropriate customer experience at all times.
• Review, analyze, and submit daily activity and sales reports, highlighting risks, trends, and improvement opportunities.
• Liaise with internal departments to ensure smooth pharmacy operations and risk mitigation.

Qualifications & Requirements

• Bachelor’s Degree in Pharmacy (Mandatory)
• Fluent in Arabic and English (Mandatory)
• Minimum 3 to 7 years experience in retail pharmacy operations, with supervisory or leadership experience
• Strong knowledge of UAE pharmacy laws, controlled medicines regulations, and audit requirements
• Proven leadership, sales management, and customer service skills