Marketplace/Retail Team Lead

Overview

Responsibilities

• Agree with the DSM volume & stales targets for the customers served by the pre-sellers and communicate to all sales staff.
• Conduct daily de-briefing sessions with all pre-sellers. These meetings must include a review of all key measures included in the KPI report. As a result of these meetings all pre-sellers will be supplied with an action plan to improve performance.
• Meet with the merchandisers serving the outlets managed by the supervisor on a weekly basis. These meetings will ensure all of the merchandising team are fully briefed regarding in-store merchandising arrangements including details of any promotional activity that is planned. The supervisor will also be required to review merchandising arrangements on an ongoing basis to achieve the optimum use of the merchandising team.
• The supervisor will prepare journey plans for all pre-sellers under his control & confirm customer service frequency with the pre-sellers. The call frequencies as well as the journey plan are key to maintaining the levels of customer satisfaction demanded by the company. The actual customers visited on a daily basis will be reviewed with the pre-sellers during the daily debriefing sessions.
• Planning of all holidays and relief cover to ensure continuity of agreed customer service standards.
• The supervisor and the Finance Dept. will ensure all outstanding monies are accounted for prior to the pre-seller departing on vacation.
• Provide on the job training by accompanying pre-sellers on their journey plans. The supervisor will accompany pre-sellers four days each week.
• The supervisor is responsible for the planning of his trade visits with the pre-sellers on a period basis using the attached planning form and supplying his manager with a copy the week prior to the start of the period. During these sessions with the salesman the supervisor will be able to measure the standards being achieved and at the same time develop his relationship with his customers.
• Attend a monthly team briefing session with the DSM. This meeting will require the supervisor to present a summary of his team s performance vs. plan & the actions agreed for the following month. The supervisor will brief his team within seven days of the DSM meeting.
• The following Key Performance Indicators (KPI s) will be used to measure a supervisor s performance.
• Failure to deliver consistently the results required will lead to disciplinary action.
• Sales volumes vs plan.
• Achievement of agreed customer service.
• Stales vs target.
• Customer accounts receivable within agreed terms.
• Maintain agreed merchandising plans in all outlets.
• Achievement of monthly activity to plan

Qualifications

• Commercial awareness - strong knowledge of what's important/needed by Sales to develop Selling tools and stories and delivering Gold standard execution.
• Strong verbal and written communication as well as facilitation skills - Confidence to lead and direct discussion across all levels.
• Ability to engage and enthuse others with clear, concise communication to reach decision and recommendation.
• Strong Negotiation and Relationship building skills and ability to influence - Ability to influence at all levels and build relationship with key customers.
• Demonstrated functional expertise with FMCG Company for a minimum of 6-8 years of sales field experience and Worked before in Category Management Projects.
• Very Good English and Arabic language skills
• University Graduate & Computer Literacy (Windows applications).