Retail Supervisor

Profile

Position Purpose

Manage Commercial Priorities

• Monitor sales and services results. Analyze Sales KPIs and take necessary steps in order to optimize sales performance.
• Assure proper communication and execution of all commercial priorities: Launches, Animations, Sales Mix, Beauty Pass Recruitment and Services.
• Optimize Gross Margin by maximizing sales by Categories and Markets.
• Regular visiting area stores (90% of time) in line with Sephora standards in order to drive operational excellence and assure expected sales results.
• Support store to deliver consistent qualitative KPI’s
• **Manage Area Store Operations**
• Support in the management of all retail operations in EAST Region.
• Monitor stock level and shrinkage of all inventory items and execute stock takes in line with Sephora policy.
• Support with store openings and renovations including all merchandising changes in line with Sephora standards, including animations and launches.
• Monitor effectiveness and usage of all Beauty Pass recruitment tools in order to optimize recruitment results.
• Closely monitor client service reporting and take necessary steps to improve the level of service
• Conduct Audit and Stores checklist
• Support on getting right stock and replenishment
• Support on podium booking during key commercial period
• Monitor store scheduling and attendance
• **Inspiring People Management**
• Participate in recruitment of store managers and personnel to assure best quality of candidates joining the team.
• Provide strong leadership and direction to Stores Personnel at all levels.
• Identify and establish development opportunities to improve sales and customer experience.
• Support on team development (Training attendance, training needs, in-store briefing and coaching)
• Review with the store managers’ annual performance review and quarterly review
• Create a disruptive / energetic environment in store
• **Do not hesitate to apply if you have:**
• You have a Degree in Business or Administration.
• You have experience in Customer Experience.
• Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket
• Comprehensive beauty Industry knowledge, up to date on trends and latest products
• Competent in Microsoft office, you have knowledge in PowerPoint & Excel
• You have Flexibility, adaptability & creativity
• You fully understand the business needs and adapt to all requirements of a fast-paced environment.
• You can collaborate, connect, and build relationships with store teams, Retail Managers and different support teams within Sephora Middle East HQ.
• You have a Minimum of 5 years’ experience in sales, operations and/or services within the beauty/retail/hospitality industry
• **Here, you will find:**
• **Community.** In which authenticity is embraced, and the strength of our differences fuels our collective spirit
• **Culture of empowerment** .
• Learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• **Work that brings fulfillment.** From delighting clients every day, to inspiring our industry at large, every action makes a difference
• Join us and belong to something beautiful
• Here, you will find:
• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment.
• From delighting clients every day, to inspiring our industry at large, every action makes a difference
• Join us and belong to something beautiful.
• ***SEPHORA***

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