Retail Supervisor

Job Purpose

Key Responsibilities:1. Front Desk & Store Operations

• Supervise daily operations at the retail counter and reception
• Ensure smooth check-in and check-out of customer garments
• Oversee opening and closing procedures of the outlet
• Maintain cleanliness, order, and professional appearance of the store

2. Team Supervision

• Supervise customer service agents and front desk staff
• Assign daily tasks and monitor performance
• Train staff on customer handling, billing, and system usage
• Ensure team follows SOPs and company policies

3. Customer Service Management

• Ensure excellent customer experience at all touchpoints
• Handle customer complaints, delays, and service issues professionally
• Provide updates on order status and resolve escalations
• Build strong customer relationships to encourage repeat business

4. Sales & Revenue Support

• Promote services such as express laundry, premium care, and add-ons
• Support upselling and cross-selling initiatives
• Monitor daily sales and service targets
• Assist in achieving branch revenue goals

5. Order & Process Monitoring

• Track garment flow from collection to delivery
• Coordinate with production/laundry team for timely delivery
• Ensure accuracy in tagging, billing, and order updates
• Reduce errors, delays, and customer complaints

6. Reporting & Administration

• Prepare daily operational and sales reports
• Monitor cash handling and reconciliation at the counter
• Report operational issues to management
• Ensure compliance with company procedures and standards

Requirements

• 2–4 years of experience in retail, hospitality, or customer service (laundry industry preferred)
• Strong communication and leadership skills
• Experience handling POS systems or CRM software
• Ability to manage a team in a fast-paced environment
• Problem-solving and customer handling skills
• High school diploma or equivalent (Bachelor’s preferred)
• Pay: AED4,000.00 - AED5,500.00 per month