Retail Store Manager

About the company

Role overview

Core competencies

• Accountability, dependability, ethics, integrity, customer service, time management and prioritization.
• Ability to train, coach, mentor and motivate staff; communicate clearly; plan and organize work; and maintain detailed records.
• Negotiation, diplomacy, conflict resolution, troubleshooting and people management skills.
• Ability to learn and adapt to sales software, with proficiency in Microsoft Office.

Job duties

• Develop and motivate high-performing teams; handle customer complaints professionally and supervise staff to ensure productive operations.
• Maintain health, safety, security, departmental policies, procedures and regulations; communicate changes affecting customers.
• Manage inventory and stock, check deliveries and packing slips, verify invoices and track expenditures.
• Ensure merchandise is presented neatly and priced correctly; manage product lifecycle and seasonal pricing.
• Increase sales, expand markets and promote the business within assigned goals and guidelines.
• Authorize customer refunds and employee discounts; provide sales, staff and productivity reports.
• Balance sales, record receipts, track daily revenue, make bank deposits, reconcile bank statements and record Visa and debit accounts.

Education, training and experience

• At least 3 years of retail work experience and at least 1 year of retail supervisory experience.
• Experience in all aspects of customer service.
• Clear criminal record and Provincial Cannabis Certification.
• Ontario Cannabis Retail Manager License is preferred for Ontario positions.

Working conditions

• Some travel and overtime may be required.
• The role involves presentations, computer and peripheral use, and lifting up to 25 pounds.

Benefits

• Best-in-class team, internal advancement opportunities, and short- and long-term incentive elements.
• Wellness program with mental health resources, internal learning and development, team member discount and other perks.