Retail Experience Lead

Role overview

Responsibilities

• Open and close the store, including activating and deactivating alarms.
• Supervise staff, assist cashiers, manage cash, and perform administrative duties.
• Greet and assist customers, recommend products, share product knowledge, and communicate upcoming sales.
• Maintain a clean and organized front of house and company-standard product presentation.
• Assist with onboarding, training, and continuous education for team members.
• Reinforce service standards, policies, procedures, regulations, and compliance education.
• Address customer complaints professionally and escalate employee issues and customer inquiries to store managers.
• Help implement sales strategies, motivate the team toward goals, and communicate relevant changes to customers.
• Identify potential technology solutions for evolving customer needs.

Requirements

• Two years of retail-industry experience and experience across customer service.
• High school diploma or GED required.
• Clear criminal record.
• Provincial Cannabis Certification.
• Strong retail sales knowledge and ability to guide, educate, and motivate employees.
• Customer-service, troubleshooting, communication, conflict-resolution, negotiation, and objection-handling skills.
• Familiarity with security alarm systems and ability to learn sales software quickly.
• Data entry, editing, typing, organization, and time-management skills.
• Cash-management experience and ability to respond quickly in a changing environment.

Benefits

• Internal advancement opportunities and access to learning and development programs.
• Wellness program, including mental-health resources.
• Team-member discount and access to additional perks.