Retail Experience Lead
Role Overview
The Retail Experience Lead handles opening and closing, oversees daily operations, and supervises staff during an assigned shift.
The role maintains store appearance and product presentation, supports cashiers, manages cash and administrative tasks, and keeps the front of house organized.
Key Skills for This Role
Full Job Posting
About the company
FIKA is a lifestyle brand and retail group with more than 20 Canadian retail banners and over 250 stores across several provinces and Yukon.
Role overview
The Retail Experience Lead handles opening and closing, oversees daily operations, and supervises staff during an assigned shift.
The role maintains store appearance and product presentation, supports cashiers, manages cash and administrative tasks, and keeps the front of house organized.
Job duties
- Open and close the store and activate or deactivate alarms; greet and assist customers while modeling exemplary conduct.
- Deliver strong customer service, build relationships, share product knowledge, suggest products, and notify customers about upcoming sales.
- Support onboarding, training, and continuous education; reinforce high service standards and company policies and regulations.
- Handle customer complaints professionally and escalate employee issues to the store manager.
- Assist with sales strategies and motivate the team to meet targets; communicate changes to policies, products, services, and promotions.
- Suggest technology solutions when needed and promote education and compliance.
Candidate requirements
- At least two years of retail experience and a high school diploma or GED.
- Experience in all aspects of customer service and a clear criminal record.
- Provincial Cannabis Certification.
- Strong retail-sales knowledge, customer-service and troubleshooting skills, and ability to guide and motivate employees.
- Familiarity with security alarm systems, data-entry and typing skills, cash-management experience, and ability to learn sales software quickly.
- Strong communication, conflict-resolution, negotiation, organization, and time-management skills; able to adapt to a changing environment.
- Able to use a desktop computer and peripherals, stand for long periods, lift 25 pounds, and work overtime as required.
Benefits
- Benefits include internal advancement and learning opportunities, wellness resources, and team-member discounts and perks.
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