Retail Sales Trainer

About Damas Jewellery

Principle Accountabilities

• Design, develop, and deliver comprehensive training programs for new and existing sales staff, focusing on jewellery product knowledge, sales techniques, customer engagement, and brand values.
• Conduct training sessions in both classroom and online settings to ensure sales team members are equipped with the necessary skills.
• Deliver in-store training and in-class coaching sessions to existing staff across the Kingdom.
• Collaborate with the management team to identify training needs, gaps in knowledge, and areas for improvement within the sales team.
• Stay up to date with the latest industry trends, market dynamics, and product offerings to provide accurate and relevant training content.
• Develop training materials, including presentations, training manuals, and interactive exercises, to support effective learning and retention.
• Implement assessment tools and evaluations to measure the effectiveness of training programs and identify areas for further improvement.
• Provide individual coaching and feedback to sales associates to help them improve their sales techniques, customer interactions, and product knowledge.
• Organize and lead role-playing exercises, simulations, and on-the-job training sessions to reinforce learning outcomes.
• Collaborate with product managers, marketing teams, and other stakeholders to ensure alignment between training content and product strategies.
• Continuously evaluate and refine training methodologies to adapt to changing market trends and sales strategies.
• Monitor sales team performance post-training, identify areas of ongoing development, and provide targeted support as needed.

Minimum Requirement Qualifications

• Graduate with specialization in HR/Training.
• Additional certification in Training & Development/CRM is an advantage.
• HRD/GIA Certification is a plus.
• 3-5 years of similar experience in large organizations of which at least 1-2 years should have been in the retail sector.

Core Competencies / Skills

• Proficiency in MS Office.
• Multitasking abilities.
• Excellent command in English.
• Excellent presentation skills.
• Creative thinking.
• Strong communication and presentation skills, with the ability to engage and inspire learners at all levels.
• Proficiency in creating training materials using various tools such as PowerPoint, video content, and e-learning platforms.
• Excellent interpersonal skills to establish rapport with sales team members and foster a positive learning environment.
• Detail-oriented with the ability to analyze training data and make data-driven recommendations for improvement.
• Strong organizational skills and the ability to manage multiple training initiatives simultaneously.
• Flexibility to adapt training content and methods based on the unique needs of individual learners.
• Professional demeanor, embodying the brand values and customer service standards of the company.

Additional Requirements