Retail Operations Manager

Role overview

Store operations and performance

• Oversee day-to-day store activities and conduct field visits to monitor operating procedures and service standards.
• Support Store Managers in achieving sales targets and KPIs; monitor results and implement corrective actions.
• Deliver a consistent luxury customer experience, including VIP client service and hospitality.
• Monitor inventory, stock accuracy and movement, shrinkage, and store operating costs.
• Manage and develop Store Managers and retail teams through coaching and performance management.
• Ensure teams follow luxury selling standards, customer service protocols, and brand guidelines.

Openings, coordination, and improvement

• Coordinate store openings and readiness across operations, staffing, inventory, systems, and service.
• Work with Finance, HR, Supply Chain, and other functions to resolve operational issues.
• Prepare and review store reports, identify performance gaps, and recommend continuous improvements.
• Support expansion plans and maintain consistent standards across existing and new locations.

Qualifications and experience

• Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related field.
• Relevant retail operations experience; luxury retail experience is preferred.
• Experience managing or overseeing stores and Store Managers, including hands-on store operations.
• Experience managing sales targets, KPIs, and store performance.
• Store-opening and operational-readiness experience is highly preferred.
• Leadership and people-management skills, including coaching and team development.
• Experience in inventory management, stock control, and operational cost management.
• Strong understanding of SOPs, brand standards, and visual merchandising.
• Strong English and Arabic communication skills; professional presence representing a luxury retail brand.

Role knowledge

• Strong understanding of luxury customer experience, VIP clienteling, and luxury selling.