Retail Manager

Job Title

About The Role

Retail Excellence & Performance

• Set and uphold excellence standards across all UAE points of sale — Visual Merchandising, grooming, brand image — in boutiques, department stores (Bloomingdale's, Harvey Nichols, Galeries Lafayette, Sephora, etc.) and corners.
• Track performance per point of sale, combining KPIs with field observation, to spot gaps early and prioritize action.
• Run regular store visits with a clear action plan for each location and follow-through on implementation.
• Ensure brand guidelines are consistently applied across all retail formats, working with Trade Marketing on Visual Merchandising.
• Lead the set-up of new points of sale: recruitment, merchandising, training, partner onboarding.

Team Leadership & Coaching

• Recruit and develop Beauty Advisors and field teams, whether brand-dedicated or in multi-brand environments. Keep a close, ongoing link with Retail Education to relay regional needs and ensure teams are included in planned onboarding and training. Manage scheduling and monthly bonuses with store and counter managers.
• Be a trusted point of contact for field teams, building real engagement and a sense of belonging.
• Coach in the field and give regular, structured feedback to support each team member's progression.

Client Experience & Long-Term Relationships

• Ensure every client touchpoint reflects the universe and DNA of both brands. Build local partnerships that bring qualified footfall and visibility.
• Identify VIP and niche-connoisseur clients and structure their long-term follow-up with boutique teams.
• Design and run an events strategy — masterclasses, olfactive workshops, VIP activations — built for long-term loyalty, not just immediate sales.

Business & Reporting

• Produce monthly performance reporting per point of sale, pairing KPIs with field insight. Work with Trade Marketing and Retail Education on activations and training needs identified in the field.
• Use core indicators — conversion, average basket, repurchase rate, client satisfaction — to guide coaching, not just to score teams.

Profile & Competencies

• 4+ years in retail management within luxury, fragrance, or premium cosmetics — UAE experience preferred.
• People-first leadership style, focused on coaching teams rather than managing by targets alone.
• Sharp eye for client experience and brand consistency across retail formats.
• Track record of running a clienteling or events strategy built for long-term loyalty.
• Comfortable with Excel and KPI reporting.
• Strong interpersonal skills and adaptability across stakeholders — teams, retailers, partners.
• Fluent in English; regular travel within the UAE, occasional trips to France. French language is a plus.