Retail IT & Infrastructure Specialist

Role overview

User support and store openings

• Provide first- and second-line support for hardware, software, printers, email, and connectivity.
• Support Microsoft 365; manage onboarding and offboarding, device setup, account provisioning, and incidents within SLAs.
• Own IT readiness for new stores; check data and power points, test structured cabling, and close contractor snags.
• Configure and test POS equipment, scanners, printers, tablets, handhelds, digital signage, and media players.
• Coordinate vendors and contractors, verify deliveries against purchase orders, and approve installations meeting specifications.
• Support store refurbishments and relocations; check POS and Click & Collect setup.
• Travel across the UAE for on-site support, preventative maintenance, and store health checks.

Infrastructure, security, and assets

• Configure, install, and troubleshoot switches, routers, and wireless access points; diagnose LAN, WAN, Wi-Fi, and internet issues.
• Oversee CCTV and access-control installations and handle user, badge, footage-retrieval, and first-line fault administration.
• Deploy laptops, desktops, and mobile devices with Microsoft Intune and Entra ID; maintain asset, warranty, and stock records.
• Support device compliance, patching, antivirus, and user access reviews.

Essential qualifications

• 3 to 5 years of IT support or infrastructure experience, ideally in a multi-site environment.
• Strong knowledge of Windows 10/11 and Microsoft 365; hands-on switches, Wi-Fi access points, and routers.
• Working knowledge of TCP/IP, DNS, DHCP, and Wi-Fi networking; experience with CCTV and access control.
• Experience with Microsoft Intune and Microsoft Entra ID; ability to read floor plans and layout mark-ups.
• Strong communication and ability to work independently.
• Valid UAE driving licence and own vehicle; able to safely lift and move IT equipment.

Desirable experience

• Retail and POS experience, digital signage and media player experience, and relevant Microsoft or networking certifications are desirable.

Schedule and travel

• Works a 6-day week with regular UAE travel driven by store openings and support needs.
• Must be flexible to work outside normal hours for openings, upgrades, and critical incidents.