Retail Business Control Senior Officer

Overseeing and ensuring the effective governance and compliance of retail banking operations in the areas of Liabilities, Alternative Channels, Digital innovation and Wealth Management).

This role ensures that the designated Retail units adhere to regulatory requirements, internal policies, and risk management frameworks, while supporting the achievement of business goals.

The officer will monitor, assess, and implement controls to mitigate operational risks, identify areas of improvement, and maintain a strong culture of compliance and operational efficiency

❖ Assess and monitor retail banking activities to identify potential risks and ensure compliance with all regulatory and internal policies. ❖ Monitoring KRIs and ensure scoring as per defined cycles.

❖ Conduct regular Reviews of retail banking processes to verify adherence to controls and compliance standards.

❖ Ensure proper implementation of risk mitigation strategies in retail units.

❖ Investigate and address any non-compliance or control weaknesses, recommending corrective actions where necessary

❖ Identify and recommend process enhancements for improving efficiency, reducing operational risk, and enhancing customer satisfaction.

❖ Collaborate with other departments to design and implement effective business controls across retail banking operations.

❖ Analyze business performance and trends to identify areas for improvement and optimize operational workflows.

❖ Develop and maintain key control processes for retail banking services and activities.

❖ Conducting Control Testing across Retail Banking (Excluding Branches) as per defined RCSA Cycle.

❖ Monitor compliance with control frameworks and provide reports on performance, findings, and recommendations.

❖ Ensure effective documentation and implementation of all business control processes

Reporting and Communication:

❖ Prepare and present detailed reports on operational control performance, compliance status, and any significant issues to senior management.

❖ Work closely with business units to align control objectives with strategic goals and report on progress

❖ Support RBG units where required, in complying to GIA and 2nd LOD recommendations.

❖ Follow up on issues raised and recommendations made by GIA within assigned departments & monitor CAP target dates.

❖ Follow up and Ensure that Business Units conduct the GAP Assessments.

❖ Review Actions for Non-Compliant and Partially Compliant Obligatory Rules, and ensure wording, criticality, and due dates are clear and achievable