Restaurant Supervisor

Role Overview

Guest Experience & Service Excellence

• Supervise and coordinate restaurant service to ensure seamless guest experiences.
• Welcome and interact with guests, ensuring personalised and attentive service throughout their visit.
• Handle guest feedback and complaints professionally, ensuring timely resolution and escalation when required.
• Ensure service standards consistently reflect luxury brand expectations.

Team Leadership & Supervision

• Lead the service team during shifts, ensuring clear communication and smooth coordination.
• Allocate sections and duties to waiters and ensure efficient table coverage.
• Provide on-the-job coaching, guidance, and support to team members.
• Support training and onboarding of new colleagues.
• Motivate the team to maintain high performance and service consistency.

Operational Excellence

• Oversee restaurant setup, mise-en-place, and closing procedures.
• Ensure compliance with sequence of service and brand SOPs.
• Monitor cleanliness, grooming standards, and overall restaurant presentation.
• Support reservation flow, seating plans, and table management during service.
• Assist in inventory control and daily operational checks where required.

Food & Beverage Knowledge

• Maintain strong knowledge of menu items, ingredients, allergens, and preparation methods.
• Ensure the team is well-informed and able to confidently explain offerings.
• Support upselling initiatives and revenue optimisation strategies.

Health, Safety & Compliance

• Ensure full compliance with HACCP, hygiene, and safety standards.
• Monitor adherence to grooming and presentation standards across the team.
• Report and escalate any operational or safety concerns promptly.

Administrative Support

• Assist with shift reports, guest feedback logs, and daily handovers.
• Support scheduling inputs and operational briefings as required.

Qualifications & Experience

• Minimum 2 3 years experience in a supervisory role within luxury hotels or high-end restaurants.
• Strong background in Food & Beverage service standards.
• Experience in guest-facing leadership roles in a fast-paced environment.
• Knowledge of POS systems and restaurant operations.
• Excellent communication skills in English; additional languages are an advantage.

Competencies

• Strong leadership and team management skills
• Guest-centric and service-driven mindset
• Excellent communication and interpersonal ability
• Ability to perform under pressure
• High attention to detail and operational discipline
• Problem-solving and decision-making capability
• Strong organisational and time management skills
• Commercial awareness and upselling mindset