Restaurant Operations Manager
About Us Gran Caffè is an upscale Italian dining destination in Dubai, known for its authentic cuisine, elegant atmosphere, and uncompromising commitment to quality.
Skills
About This Role
Overview
**About Us** Gran Caffè is an upscale Italian dining destination in Dubai, known for its authentic cuisine, elegant atmosphere, and uncompromising commitment to quality.
We believe that delivering a consistently exceptional guest experience requires strong leadership, sharp operational thinking, and a culture where every team member is empowered to perform at their best.
**The Role** We are looking for a results-driven and experienced Restaurant Operations Manager to oversee the day-to-day running of Gran Caffè.
You will be the backbone of our operation — bridging the front and back of house, leading our teams, and ensuring that every service runs seamlessly.
This is a hands-on leadership role for someone who thrives in a high-standard environment and takes pride in building great hospitality from the ground up.
Key Responsibilities
- Oversee all daily restaurant operations across front-of-house and back-of-house, ensuring smooth, efficient, and consistent service delivery
- Lead, mentor, and develop department heads and floor teams, fostering a culture of accountability, excellence, and hospitality
- Monitor and manage operational costs including labour, wastage, and procurement, working within set budgets
- Collaborate with the Executive Chef on menu execution, kitchen standards, and food quality consistency
- Implement and enforce standard operating procedures (SOPs) across all departments
- Handle guest feedback and complaints with professionalism, ensuring swift and effective resolution
- Maintain full compliance with Dubai Municipality regulations, food safety standards, and health & safety requirements
- Prepare operational reports and present performance updates to senior management
What We're Looking For
- Minimum 4–6 years of experience in restaurant or hospitality operations, with at least 2 years in a managerial role
- Proven track record managing multi-department teams in a high-volume or fine dining environment
- Strong financial acumen with experience in budgeting, cost control, and P&L management
- Deep understanding of food safety regulations, HACCP principles, and Dubai Municipality compliance
- Guest-first mindset with the ability to build loyalty and resolve challenges with grace
- Experience working in Dubai or the wider GCC region is strongly preferred
- **Position:** Full-time \| Dubai \| Competitive salary package
- Pay: AED7,000.00 - AED10,000.00 per month
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