Restaurant Operations Manager
Role Overview
Lead daily operations of an all-day dining restaurant with a contemporary European concept.
Deliver guest experiences, operational excellence, financial performance, and consistent service, quality, and brand compliance.
Key Skills for This Role
Full Job Posting
Role overview
Lead daily operations of an all-day dining restaurant with a contemporary European concept.
Deliver guest experiences, operational excellence, financial performance, and consistent service, quality, and brand compliance.
Operations and guest experience
- Oversee breakfast, lunch, dinner, and special-event service; implement operating procedures and quality standards.
- Monitor satisfaction, resolve concerns, build guest relationships, and drive engagement and loyalty.
- Maintain cleanliness, hygiene, food safety, and menu quality in collaboration with the culinary team.
Leadership and financial management
- Lead, coach, train, and motivate staff; manage evaluations, succession planning, and career development.
- Meet revenue, profit, and cost-control objectives; analyze sales, payroll, labor costs, and expenses.
- Drive revenue through upselling and promotions; manage inventory, wastage, supplies, budgets, and forecasts.
Compliance and business growth
- Maintain compliance, records, and audit readiness; support assessments and corrective action plans.
- Support restaurant promotions, seasonal menus, and events; collaborate with Marketing and Revenue teams and assess market trends.
Qualifications
- Degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field.
- At least 5 years of restaurant operations leadership experience.
- Experience managing an all-day dining restaurant with a European or international concept.
- Strong knowledge of restaurant financials, budgeting, labor management, and cost control.
- Strong leadership, communication, interpersonal, guest engagement, and problem-solving abilities.
- Luxury hospitality experience is highly preferred.
- Forbes Travel Guide, LQA, or similar luxury service standards experience is advantageous.
- Able to maintain exceptional service in a fast-paced, high-volume environment.
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