Client Executive

Role overview

Client relations and experience

• Build relationships with high-net-worth and ultra-high-net-worth clients and serve as their contact through handover and aftercare.
• Provide discreet, personalized service; anticipate needs, manage requests, resolve concerns, and communicate proactively.

Property handover and coordination

• Coordinate residential handovers, prepare appointments, and ensure properties and documentation are ready.
• Conduct walkthroughs explaining property features, finishes, systems, and operational requirements.
• Coordinate with development, construction, technical, facilities, and aftercare teams; track defects and outstanding works to completion.
• Provide property documentation, warranties, manuals, and guidance; coordinate resolution of post-handover queries.

Internal service delivery

• Coordinate the transition from project completion to homeowner occupation and maintain accurate client, handover, and follow-up records.
• Monitor feedback and identify service improvements while protecting client confidentiality.

Candidate requirements

• Previous experience in luxury real estate, residential handovers, property management, luxury hospitality, concierge services, or a similar client-facing environment.
• Experience with high-net-worth clients and personalized service; strong organization, coordination, communication, and interpersonal skills.
• Proactive, detail-oriented, accountable, and able to coordinate with technical and operational teams.
• Discretion, emotional intelligence, professionalism, and fluent English are essential.
• Additional languages are advantageous; Dubai luxury property market experience is beneficial.