Restaurant Manager

Overview

Job Summary

Key Responsibilities

• Oversee end-to-end operations of restaurant, coffee shop, banqueting, meetings, and events.
• Ensure seamless coordination between front-of-house, back-of-house, café service, and event operations.
• Plan and manage daily operations including staffing, scheduling, and shift allocation.
• Supervise execution of weddings, corporate events, private functions, and coffee shop service.
• Timely Update and implement standard operating procedures (SOPs) across all service areas.
• Monitor guest service standards and ensure consistent five-star guest experience.
• Handle VIP guests, corporate clients, and event organizers with personalized service delivery.
• Resolve guest complaints efficiently and maintain high levels of customer satisfaction.
• Collaborate with Executive Chef for menu planning, pricing strategies, and event-specific menus.
• Ensure quality control of food, beverage, presentation, and service standards across all outlets.
• Manage inventory, procurement, stock control, and vendor relationships for all operations.
• Control food & beverage costs, labor costs, and operational expenses to maximize profitability.
• Prepare and manage budgets, forecasts, and financial reports for restaurant and events division.
• Analyze sales performance and implement strategies to improve revenue and reduce wastage.
• Drive revenue through upselling, event packages, coffee shop promotions, and seasonal campaigns.
• Work closely with Sales & Marketing teams to promote events, catering, and outlet offerings.
• Develop and execute strategies to increase banquet bookings and café footfall.
• Train, and develop staff across restaurants, café, and events teams.
• Conduct performance evaluations and implement continuous training programs.
• Ensure compliance with Dubai Municipality regulations, HACCP standards, and safety guidelines.
• Maintain cleanliness, hygiene, and operational readiness of all areas at all times.
• Manage event logistics including setup, service flow, guest coordination, and post-event feedback.
• Introduce service improvements and operational efficiencies to enhance guest experience.

Requirements

• Degree in Hospitality Management, Business Administration, or related field.
• 3–5 years of experience in restaurant management with exposure to café and banqueting/events.
• Strong knowledge of Micros, Opera, FMC systems, and MS Office.
• Excellent leadership, communication, and organizational skills.
• Strong financial understanding and cost control abilities.
• English required; Arabic or additional languages are an advantage.

Benefits

• Competitive Salary

• Annual Vacation & Air Ticket

• Free Meals
• Medical Insurance

Job Type: Full-time