Restaurant Manager

About Us

Job Summary

Key Responsibilities

• ***Operations Management***
• Oversee day-to-day restaurant operations, ensuring smooth service flow
• Maintain the highest standards of cleanliness, hygiene, and presentation
• Ensure compliance with company policies, local regulations, and food safety standards
• ***Customer Experience***
• Deliver exceptional and personalized customer service in line with Ladurée standards
• Handle guest feedback, complaints, and special requests professionally
• Ensure a refined and welcoming atmosphere at all times
• ***Team Leadership***
• Recruit, train, and develop team members
• Schedule staff efficiently to meet operational needs
• Motivate and lead the team to achieve service excellence

***Sales & Financial Performance***

• Monitor daily sales, KPIs, and profitability
• Implement strategies to drive revenue and control costs
• Manage inventory, ordering, and stock levels
• ***Brand Standards***
• Uphold the image and luxury positioning of Ladurée
• Ensure visual merchandising and presentation meet company guidelines
• Promote products such as macarons, pastries, and beverages

Qualifications & Requirements

• Bachelor’s degree in Hospitality Management or related field (preferred)
• Minimum 3–5 years of experience in restaurant or café management (luxury or premium brands preferred)
• Strong leadership and interpersonal skills
• Excellent communication skills (English required; Arabic required)
• Knowledge of POS systems and basic financial reporting
• Passion for hospitality, luxury service, and attention to detail

Key Competency

• Customer-centric mindset
• Leadership and team development
• Problem-solving and decision-making
• Time management and organizational skills
• Strong aesthetic sense aligned with luxury brands

Working Conditions

• Flexible working hours including weekends and holidays
• Fast-paced, high-end hospitality environment