Restaurant General Manager

About The Role

Restaurant General Manager

Leadership & Operations

• Lead the day-to-day operations of the restaurant, ensuring exceptional service, quality, cleanliness, and operational efficiency.
• Deliver business performance against financial targets, KPIs, and guest satisfaction measures.
• Foster a culture of accountability, teamwork, and continuous improvement.

Guest Experience

• Build strong relationships with guests, creating memorable dining experiences that encourage loyalty and repeat visits.
• Handle guest feedback and service recovery professionally and promptly.
• Monitor guest satisfaction metrics and implement improvements where required.

Brand Partnership

• Develop and maintain a productive relationship with brand owners, acting as the operational ambassador for the restaurant.
• Ensure brand standards, values, and operating procedures are consistently executed.
• Provide regular business updates, operational insights, and collaborate on initiatives to enhance the guest experience and business performance.

Financial Management

• Take full ownership of revenue, profitability, labour costs, and controllable expenses.
• Analyse business performance and implement action plans to maximise sales and improve profitability.
• Ensure accurate cash handling, reporting, and financial compliance.

Team Leadership & Development

• Recruit, coach, develop, and retain a high-performing restaurant team.
• Conduct regular performance reviews and create development plans for team members.
• Promote a positive, inclusive, and engaging workplace culture.

Sales & Business Growth

• Drive revenue through local marketing initiatives, promotions, and business development activities.
• Build and maintain relationships with event companies, corporate clients, agencies, hotels, concierges, and other referral partners to generate new business.
• Secure group bookings, private events, and catering opportunities to maximise revenue.
• Monitor market trends and competitor activity, identifying opportunities to increase guest frequency, average spend, and profitability.

Compliance & Quality

• Ensure full compliance with food safety, hygiene, health & safety, and regulatory requirements.
• Maintain the highest standards of restaurant presentation, equipment maintenance, and operational readiness.
• Conduct regular operational audits to ensure consistency and excellence.

Communication & Collaboration

• Work closely with support departments and senior leadership to achieve business objectives.
• Submit operational and financial reports accurately and on time.
• Promote effective communication across all departments.

Experience

• Minimum
• 5 years' experience
• in restaurant or hospitality management, including at least
• 2 years in a General Manager role
• .
• Proven track record of managing high-volume restaurant operations.
• Experience managing P&L performance and delivering commercial results.
• Experience working with franchise partners or brand owners is highly desirable.

Qualifications

• Degree or diploma in Hospitality Management, Business Management, or a related field is preferred.

Skills & Competencies

• Strong leadership and people development skills.
• Commercially minded with excellent financial acumen.
• Outstanding guest service and relationship management abilities.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong decision-making and problem-solving capability.
• Ability to thrive in a fast-paced, high-pressure environment.
• Proficient in Microsoft Office and restaurant management/POS systems.
• Fluent in English, both written and spoken.

What Success Looks Like

• Consistently delivers exceptional guest satisfaction.
• Achieves or exceeds financial and operational KPIs.
• Builds engaged, high-performing teams with low turnover.
• Maintains excellent relationships with brand owners and key stakeholders.
• Ensures the restaurant consistently operates to the highest operational and brand standards.