Response Trade Manager

Role overview

Service leadership and delivery

• Lead and manage Response Trade Teams, ensuring performance, accountability, and customer focus.
• Oversee damp and mould cases, housing hazards, and disrepair-related repairs.
• Ensure inspections identify root causes and produce sustainable, long-term solutions.
• Drive improvements to repair times, work quality, and resident satisfaction.
• Develop performance frameworks and use data and insight to drive continuous improvement.

Compliance and partnerships

• Ensure compliance with Awaab's Law, HHSRS requirements, regulatory standards, and internal governance.
• Ensure inspections and remedial works are completed within statutory timescales.
• Manage operative and contractor performance, contractual obligations, quality standards, and value for money.
• Lead regulatory inspections, audits, and assurance activities with clear evidence of compliance and performance.
• Work with Housing Management, Compliance, Planned Works, Legal Services, contractors, and other stakeholders.
• Support the strategic development of the Housing Repairs Service as legislation and regulatory expectations evolve.

Candidate requirements

• Extensive experience managing trades and technically qualified staff, including performance management and team development.
• Strong knowledge of responsive repairs, building defects, building pathology, damp and mould diagnosis, and housing health hazards.
• Experience leading and motivating multidisciplinary teams to achieve demanding performance targets.
• Understanding of Awaab's Law, HHSRS, regulatory compliance, risk management, and governance.
• Experience managing contractors and external partner performance and quality.
• Strong communication, organisational, and stakeholder management skills.
• Ability to analyse performance information and implement measurable improvement strategies.
• Commitment to resident-focused service and improving housing conditions across Bristol.

Work arrangement

• The council states that hybrid working arrangements are available for the majority of roles, combining home and office working according to service needs and individual choice.

Benefits

• The advertised rewards include flexible working and flexitime, Local Government Pension Scheme membership, and generous annual leave.