Response Repairs Manager
Role Overview
Full-time, permanent leadership role in Bristol City Council's Housing Repairs Service.
Leads the Response Surveying Team and supports Awaab's Law compliance, including Phase 1 and preparation for Phase 2.
Oversees surveying services for a housing portfolio of approximately 27,500 homes.
Key Skills for This Role
Full Job Posting
Role overview
Full-time, permanent leadership role in Bristol City Council's Housing Repairs Service.
Leads the Response Surveying Team and supports Awaab's Law compliance, including Phase 1 and preparation for Phase 2.
Oversees surveying services for a housing portfolio of approximately 27,500 homes.
Key responsibilities
- Lead and manage the Response Surveying Team, ensuring performance, accountability, and customer focus.
- Oversee surveying responses to damp and mould cases, housing hazards, and disrepair-related repairs.
- Ensure compliance with Awaab's Law, HHSRS requirements, regulatory standards, and internal governance.
- Improve repair times, service quality, and resident satisfaction.
- Ensure inspections identify root causes and produce sustainable solutions.
- Develop performance management frameworks and use data to drive continuous improvement.
- Manage contractor performance, contractual obligations, quality standards, and value for money.
- Lead regulatory inspections, audits, and assurance activities, demonstrating compliance and performance.
- Build stakeholder relationships to deliver a coordinated service.
- Support strategic service development as legislation and regulatory expectations evolve.
Candidate requirements
- Extensive social housing experience managing surveying, repairs, property maintenance, or housing services.
- Strong knowledge of responsive repairs, building defects and pathology, damp and mould diagnosis, and housing health hazards.
- Experience leading and motivating multidisciplinary teams to meet performance targets.
- Understanding of Awaab's Law, HHSRS, regulatory compliance, risk management, and governance.
- Experience managing contractors and holding external partners accountable for performance and quality.
- Excellent communication, organisational, and stakeholder management skills.
- Ability to analyse performance information and implement measurable improvement strategies.
- Commitment to excellent resident services and improved housing conditions.
Working arrangements
- The council says hybrid working is available for the majority of its roles, balancing home and office working according to service needs and individual choice.
Benefits
- The advert mentions flexible working and flexitime and membership of the Local Government Pension Scheme.
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