Resource Planning Manager - UAE Airport Operations

Job Purpose

Resource Planning Manager

• you will take responsibility for short to mid-term planning and rostering of resource requirements (staff and equipment) to achieve optimum resource utilisation.
• You will manage resource planning and rostering services, including but not limited, dnata Airport Operations, Data Systems departments and non-Dubai based joint venture projects.
• In this role, you will:
• Manager medium to short term forecasting of manpower and equipment resource requirements.
• Establish a dynamic framework to review rostered resource requirements against the budgeted resource plan.
• Manage the Resource Management software (e.g.INFORM, Roster Control, or Genesys WFM) applications with responsibility for ongoing maintenance and development initiatives with the vendor and line management.
• Undertake planning and analysis of additional hours required through contracted labour providers and, where applicable, contact centres.
• Interface with contract labour providers and, where applicable, Call Centre Managers and establish an appropriate business relationships.
• Understand the outsourced labour costs in comparison to dnata labour costs, recommend and deliver an appropriate policy for business units to follow.
• Deliver cost effective services within agreed budgets.
• Monitor and control costs through effective resource management of staff, equipment and facilities.
• Manage continual review and adjustment of expenditure to meet fluctuations in demand to deliver savings against budget and forecasts.
• Drive innovative solutions through team creativity and ensure a collaborative approach with other dnata business units within Airport Operations. To include the use of all dnata and Emirates Group technological solutions (INFORM, PROVEO, AACS etc).
• Provision of regular reports with analysis of productivity related metrics to be reported on a weekly, monthly and annual basis, plus ad hoc reports as required by senior management.

Qualification

• To be successful in this role, you must meet the following requirements:
• Degree or Honours in a relevant field plus a minimum of 8 years of experience in airport operations or movement control.
• A minimum of 5 years in a similar position or capacity.
• Awareness of the following business functions; Ramp Operations / Passenger Services / Baggage Services / Operations Services / GSE / Cargo & Mail services / Data Systems and Communications.
• Working knowledge of resource management systems essential.
• At dnata, part of Emirates Group, we re committed to providing our employees with opportunities to grow and develop in their careers.
• So if you re looking for a challenging and rewarding opportunity, apply today and join our team.

Salary