Resort Sales Coordinator

Job Duties (Items marked with an asterisk are essential functions of this position)

• Assist Resorts Sales managers with the creation and distribution of sales documentation including function agreements, addendums, proposals, and invoices.*
• Assist Resorts Sales managers with prospecting, including organizing and conducting outreach efforts by phone and email.*
• Assist Resorts Sales managers with client relations and customer service throughout the selling process.*
• Communicate with internal and external partners to ensure all customer needs are met.*
• Fulfill administrative duties for Resorts Sales department including handling inbound calls, monitoring a group email inbox, filing, and other general administrative duties.*
• Order and manage inventory for the office, including office supplies, promotional products, and computer equipment.*
• Organize and coordinate special events for the department, client events, and Familiarization weekends (FAMs).*
• Assist Resorts Sales managers with capturing, logging and documenting sales inquiries and customer data. Follow up with potential clients.*
• Assist with on-site clients when a Resorts Sales manager is unavailable. Conduct property tours for prospective clients.
• Coordinate with Marketing to maintain accurate and up-to-date information for Hershey Resorts. Assist with updates to The Hershey Meetings website.
• Perform other duties as assigned.

Qualifications

• Minimum of 4 years of related experience.
• Industry Experience - Sales/Marketing/Public Relations
• 18 years of age or older.
• Must have a valid Drivers' License
• Completion of high school or GED

Knowledge, Skills, and Abilities

• Proficient use of Excel, Word, PowerPoint, and Delphi.
• Effective guest relations, communication, time management, and organizational skills.
• Ability to multi-task.
• Ability to work efficiently in a very high-volume, fast-paced environment.

Job Demands