Resident Relations Coordinator

Duties and Responsibilities

• Establish and achieve specific goals for reducing turnover rates including promoting longer lengths of residency
• Continued development and implementation of a proactive Annual Customer Care Plan
• Assist Property Manager with the quality assurance and resident satisfaction including handling resident concerns/requests
• Develop and maintain a positive and useful relationship with the local government and community organizations
• Assist in Overseeing the efficient professional flow of clerical duties and procedures in the office
• Assist in all emergency situations
• Prepare the monthly newsletter
• Contact and meet with the residents that have given notice
• Conducts move-in orientations
• Maintain, coordinate, and document community room reservations and satisfaction
• Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
• Perform various other duties as assigned by Property Manager and/or Supervisor

Skills Required

• Ability to keep accurate and neat records, meet deadlines, and perform simultaneous multiple tasks
• Strong verbal and written communication skills. Ability to cooperatively maintain positive relations with SMC management, residents, fellow team members, the public and local government and community organizations
• Exceptional interpersonal skills, self-motivational skills, and organizational skills
• Ability to handle stress, pressure, and emergency situations with poise and sensitivity
• Working knowledge with Microsoft® Office 2000
• Proficient use of Yardi as it relates to job responsibilities within 60 days of training
• Effective problem solving skills
• Excellent customer service and sales skills
• Must be goal oriented with regards to management objectives
• Southern Difference Institute Graduate or attendee

Key Performance Indicators

Organizational Awareness / Civic Social Responsibility

• Have and embrace a thorough understanding and knowledge of Southern Management Corporation's Strategic Foundation -- it's Mission, Vision, and Values. Promote awareness of how work performance has an impact on community, hospitality, commercial and corporate team measures, as well as Southern Management Corporation as a whole
• Promote Southern Management Corporation's Strategic Foundation and ensures goals are aligned with the company's Mission, Vision, and Values; taking innovative approaches to foster performance excellence and continuous improvement
• Communicate, encourage and support social responsibility and participation in company events and special projects which impact the greater community, region, state or cause
• Act as a positive role model of organizational awareness by promoting the success of Southern Management Corporation and its diverse communities, hotels, and office buildings
• Understands how the STARcard measurements are considered Key Performance Indicators of the organization's Strategic Objectives

Position Type:

Skills Required

• Working knowledge with Microsoft® Office 2000

What's required from you:

Summary of Benefits:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education