Residence Executive - Russian Speaker
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About the Role
**Job Summary** Main Duties/Responsibilities: * Establish direct communication with all Residents and is a continuous source of information and assistance for them * Act as the person liaising and handling queries and requests directly with the Residents for concerns and for necessary follow ups * Follow up on the outstanding payments for incidentals if any on a regular/monthly basis and collect payments accordingly * Maintain positive and effective communication with
Key Skills for This Role
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Main Duties And Responsibilities
- Establish direct communication with all Residents and is a continuous source of information and assistance for them
- Act as the person liaising and handling queries and requests directly with the Residents for concerns and for necessary follow ups
- Follow up on the outstanding payments for incidentals if any on a regular/monthly basis and collect payments accordingly
- Maintain positive and effective communication with Front Office, Housekeeping, Engineering, IT, Sales and Reservation Team
- Responsible for maximizing revenue opportunities for Palazzo Versace – i.e. through the “A la Carte Services”
- Prepare and carry out shift handover and to ensure that the desk is left tidy and that all work has been completed
- Provide tours of the hotel and its facilities as requested and required
Candidate Profile
- Minimum 1 year experience as Receptionist or Concierge in a 5 star Hotel
- Previous Residence or Serviced Apartments experience in Dubai or UAE
- Advanced knowledge of English language spoken and written
- Working knowledge of MS Office (Excel, Word and Outlook in particular)
- Knowledge of Opera
- Knowledge of Dubai and surrounding area
- Flexible approach to people and tasks
- Problem solving and follow-up abilities
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