Customer Service Officer - Residences - Russian Speaker
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Key skills for this role
About the Role
Main Tasks/Responsibilities: Respond to complaints (calls & emails) from tenants and owners of D1 Tower and PV Residences. Provide assistance when possible or escalate to the appropriate authorities if necessary.
Key Skills for This Role
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Main Tasks/Responsibilities
- Respond to complaints (calls & emails) from tenants and owners of D1 Tower and PV Residences. Provide assistance when possible or escalate to the appropriate authorities if necessary.
- Manage maintenance complaints and issues within residences. Coordinate with the engineering team to ensure timely resolution.
- Coordinate with purchasing and engineering departments to obtain quotes from third-party vendors for various projects in the tower, including budget submissions.
- Coordinate with the accounts team to manage statements of account (SOA), invoices, payment receipts, and other details related to service charges.
- Handle tenant/owner move-in and move-out requests, ensuring all required documentation is obtained before approval.
- Follow up with tenants/owners for cash payments for services rendered in their units.
- Issue receipts for cash payments and bank transfers.
- Maintain accurate records of petty cash transactions, including payments received and disbursed.
- Manage the front desk team, providing guidance on duties and responsibilities as needed.
Candidate Profile
- Minimum 1 year experience as Customer Service Officer in Residencial Apartment Buildings or Apartment Hotels
- Previous Residence or Serviced Apartments experience in Dubai or UAE
- Advanced knowledge of English language spoken and written
- Working knowledge of MS Office (Excel, Word and Outlook in particular)
- Knowledge of Opera
- Knowledge of Dubai and surrounding area
- Flexible approach to people and tasks
- Problem solving and follow-up abilities
- Russian Speaker
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