Reservations Agent - KSA National

Overview

• Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia.
• This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.
• For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature.
• Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness.
• Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.
• The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy.
• With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.
• As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement.
• Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
• For more information, visit tfghospitality.com
• The Reservations Agent is responsible for handling guest reservation inquiries, processing bookings, and providing exceptional customer service to maximize room revenue and guest satisfaction.
• The role serves as the first point of contact for potential guests and ensures all reservations are accurately recorded while promoting the resort's facilities, services, and special offers.
• Handle incoming reservation requests via phone, email, website, and online travel agents (OTAs).
• Process room reservations accurately and efficiently in the Property Management System (PMS).
• Provide detailed information about room types, rates, packages, resort facilities, and local attractions.
• Upsell room categories, packages, dining experiences, and resort activities to maximize revenue.
• Monitor room availability and recommend alternatives when requested accommodations are unavailable.
• Maintain accurate guest profiles and reservation records.
• Process reservation modifications, cancellations, and special requests according to resort policies.
• Coordinate with Front Office, Housekeeping, Sales, and other departments to ensure guest requirements are met.
• Respond promptly and professionally to guest inquiries and complaints.
• Ensure compliance with resort reservation procedures and rate policies.
• Assist in preparing reservation reports and occupancy forecasts as required.
• Keep updated on current promotions, seasonal packages, and resort offerings.
• Previous experience in reservations, front office, customer service, or hospitality is preferred.
• Familiarity with hotel reservation systems and Property Management Systems (Opera, Fidelio, or similar).
• Excellent verbal and written communication skills.
• Strong customer service and sales skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Good organizational skills and attention to detail.
• Proficiency in Microsoft Office applications.
• Flexibility to work shifts, weekends, and public holidays.