Reservations Agent – Holiday Homes
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Key skills for this role
About the Role
Bloomfield Holiday Homes is looking for a detail-oriented and customer-focused Reservations Agent to manage bookings and guest communications across our holiday home portfolio.
Key Skills for This Role
Full Job Posting
Bloomfield Holiday Homes
is looking for a detail-oriented and customer-focused Reservations Agent to manage bookings and guest communications across our holiday home portfolio.
The ideal candidate will ensure a smooth reservation process, maximize occupancy, and contribute to an excellent guest experience from inquiry stage through stay completion.
Direct Booking & Offline Leads
- Handle direct booking inquiries received through offline leads, including phone calls, WhatsApp, email, referrals, and corporate inquiries
- Follow up on leads promptly and professionally to maximize conversion into confirmed bookings
- Prepare and share quotations, booking details, payment terms, and stay conditions with potential guests
- Coordinate booking confirmations, guest documentation, and payment collection for direct reservations
- Manage booking extensions, amendments, and special requests for offline and direct booking guests
- Maintain accurate records of direct leads, booking status, guest details, and communications.
Reservations & Guest Coordination
- Handle all reservation inquiries via phone, email, and online platforms
- Manage listings, availability, and pricing across booking channels
- Process bookings, modifications, and cancellations accurately
- Coordinate check-in and check-out details with guests and internal operations teams
- Respond promptly to guest questions and provide accurate property information
- Monitor and update calendars to avoid overbooking
- Upsell additional services and promote extended stays where possible
- Maintain guest records and booking data with accuracy and confidentiality
- Resolve guest issues professionally and efficiently, while coordinating with relevant internal teams when needed
Requirements
- Proven experience in reservations, hospitality, or customer service
- Familiarity with platforms such as Airbnb, Booking.com, or similar
- Experience with property management systems such as Hostaway is an advantage
- Excellent communication skills in English; Arabic is an advantage
- Strong organizational and multitasking abilities
- Ability to work flexible hours, including weekends and holidays
- Strong attention to detail and ability to work in a fast-paced environment
Preferred Qualifications
- Diploma or degree in Hospitality, Tourism, or a related field
- Experience in holiday homes or short-term rental management
- Knowledge of UAE holiday home regulations
Job Type
: Full-time
Work Location
: In person
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