Reservation Agent

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

At Frasers Hospitality UK Ltd we are looking for a motivated Reservations Agent to join our team at our UK Head Office. You will contribute to delivering exceptional customer service, ensuring guest comfort and satisfaction in a polite and professional manner. You will ensure all reservations are recorded and confirmed in line with company policy, being responsible for cross selling and upselling on initial enquiries. You will assist the sales team in maintaining open communications with clients and key accounts and help contribute to a culture of enthusiasm and success within the team and across the business.

You are a driven and enthusiastic individual with a passion for customer service who will enjoy developing positive relationships with guests, ensuring they have the best possible experience during their stay. You will be motivated by business targets and how best to achieve and go beyond these, working in an organised and efficient manner. You will feel confident working as part of a team, helping one another thrive and reach your highest potential.

You have proven experience in a similar role.

Excellent attention to detail and time management skills.

You are an enthusiastic individual with a passion for customer service.

You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.

You would like to build upon your leadership and team management skills.

Multi Lingual

You must be eligible to work in the UK.

Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.

Fully funded Apprenticeship programmes that support you in developing your career

High Street Discounts on a range of high street shops, experiences, holidays and much much more.

Cycle to work scheme – save up to 40% on a wide range of bikes.

Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.

Referral schemes that pay up to £1500 (just for getting your friends a job!).

Uniforms are provided.

We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.

We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.

We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.

Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

100% of our electricity is generated using renewable energy.

We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.

We have moved to a chemical free cleaning system in our properties and an enzyme based eco-friendly system for our apartment kitchens.

Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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