Front Office Receptionist
Role Overview
Role: Front Office Receptionist Location: Fraser Suites, Doha Salary: Competitive Fraser s Hospitality is looking for a Front Office Receptionist to join the team at Fraser Suites, Doha. As a Front Office Receptionist, to ensure high standards of service delivery to all guests in accordance with Fraser Suite Doha service standards. What you will be doing as a Front Office Receptionist: To be fully conversant with all hotel facilities and services. To process check-in and check-out according to the hotel policies and procedures. To complete the guest’s registration form and ensure all details are accurately captured. To handle all reservations enquiries on phone, emails, etc. courteously and promptly To act on flags and special requests. To maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day. To follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices. To prepare all records connected with pre-registration for VIP, extended stays and repeat guests. To answer queries on house facilities and places of tourist interest. To assure accountability for cash float issued. To maintain confidentiality with regard to guest's personal information. To provide assistance to guests on all matters relating to their stay. To act on any complaint received. To perform any related duties and special projects as assigned by the Management. Financial To ensure that the hotel’s credit and payment policy is adhered at all times. To maintain cash float & reconcile daily. What we’re looking for: Education ▪ Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable. Experience ▪ Previous hotel front desk experience Page 2 of 3 Fraser Suites Doha \Job Description\Front Office Receptionist.doc Technical/ Skills ▪ Competent Word, Excel, PowerPoint and hotel PMS ▪ Competent Oral and Written English Communication Skills ▪ Strong organisational and work co-ordinating skills to handle multiple assignments and projects Personal Attributes ▪ ‘Can do’ attitude and a high level of energy ▪ Self-motivated and able to manage with strong initiative ▪ Professionally groomed ▪ Able to work under pressure and on shift schedule ▪ Adaptable to change ▪ Sense of humour Who are Frasers Hospitality? Conceived with the lifestyle preferences of today’s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings – the Gold-Standard Fraser Suites , Fraser Place and Fraser Residence , as well as Modena by Fraser , a second-tier brand targeted at the road warrior and Capri by Fraser , a design-led hotel residence aimed at the Millennial business traveler. With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers’ intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.
Role: Front Office Receptionist
To be fully conversant with all hotel facilities and services.
To process check-in and check-out according to the hotel policies and procedures.
To complete the guest’s registration form and ensure all details are accurately captured.
To handle all reservations enquiries on phone, emails, etc. courteously and promptly
To act on flags and special requests.
To maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day.
To follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices.
To prepare all records connected with pre-registration for VIP, extended stays and repeat guests.
To answer queries on house facilities and places of tourist interest.
To assure accountability for cash float issued.
To maintain confidentiality with regard to guest's personal information.
To provide assistance to guests on all matters relating to their stay.
To act on any complaint received.
To perform any related duties and special projects as assigned by the Management. Financial
To ensure that the hotel’s credit and payment policy is adhered at all times.
To maintain cash float & reconcile daily.
Who are Frasers Hospitality?
Full Job Posting
About The Role
Role: Front Office Receptionist Location: Fraser Suites, Doha Salary: Competitive Fraser s Hospitality is looking for a Front Office Receptionist to join the team at Fraser Suites, Doha. As a Front Office Receptionist, to ensure high standards of service delivery to all guests in accordance with Fraser Suite Doha service standards. What you will be doing as a Front Office Receptionist: To be fully conversant with all hotel facilities and services. To process check-in and check-out according to the hotel policies and procedures. To complete the guest’s registration form and ensure all details are accurately captured. To handle all reservations enquiries on phone, emails, etc. courteously and promptly To act on flags and special requests. To maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day. To follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices. To prepare all records connected with pre-registration for VIP, extended stays and repeat guests. To answer queries on house facilities and places of tourist interest. To assure accountability for cash float issued. To maintain confidentiality with regard to guest's personal information. To provide assistance to guests on all matters relating to their stay. To act on any complaint received. To perform any related duties and special projects as assigned by the Management. Financial To ensure that the hotel’s credit and payment policy is adhered at all times. To maintain cash float & reconcile daily. What we’re looking for: Education ▪ Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable. Experience ▪ Previous hotel front desk experience Page 2 of 3 Fraser Suites Doha \Job Description\Front Office Receptionist.doc Technical/ Skills ▪ Competent Word, Excel, PowerPoint and hotel PMS ▪ Competent Oral and Written English Communication Skills ▪ Strong organisational and work co-ordinating skills to handle multiple assignments and projects Personal Attributes ▪ ‘Can do’ attitude and a high level of energy ▪ Self-motivated and able to manage with strong initiative ▪ Professionally groomed ▪ Able to work under pressure and on shift schedule ▪ Adaptable to change ▪ Sense of humour Who are Frasers Hospitality? Conceived with the lifestyle preferences of today’s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings – the Gold-Standard Fraser Suites , Fraser Place and Fraser Residence , as well as Modena by Fraser , a second-tier brand targeted at the road warrior and Capri by Fraser , a design-led hotel residence aimed at the Millennial business traveler. With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers’ intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.
Role: Front Office Receptionist
To be fully conversant with all hotel facilities and services.
To process check-in and check-out according to the hotel policies and procedures.
To complete the guest’s registration form and ensure all details are accurately captured.
To handle all reservations enquiries on phone, emails, etc. courteously and promptly
To act on flags and special requests.
To maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day.
To follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices.
To prepare all records connected with pre-registration for VIP, extended stays and repeat guests.
To answer queries on house facilities and places of tourist interest.
To assure accountability for cash float issued.
To maintain confidentiality with regard to guest's personal information.
To provide assistance to guests on all matters relating to their stay.
To act on any complaint received.
To perform any related duties and special projects as assigned by the Management. Financial
To ensure that the hotel’s credit and payment policy is adhered at all times.
To maintain cash float & reconcile daily.
Who are Frasers Hospitality?
About Frasers Hospitality
Global hospitality operator and investor in serviced and hotel residences.
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